Account Manager (Senior Living)

Location: Remote-US; travel up to 20% for on-site partner visits, corporate meetings, and industry conferences.

Base salary: $70,000–$100,000 annually; on-target earnings: $95,000–$150,000.

Company

hirify.global is a platform that connects families seeking senior care with vetted senior living communities and home care agencies.

What you will do

• Own partner success across a designated portfolio and manage performance against quarterly and annual OKRs.
• Build relationships with senior living operators and stakeholders to support retention, growth, and long-term satisfaction.
• Deliver business reviews and performance analyses, presenting data-driven insights and customized recommendations.
• Drive move-in growth by addressing performance gaps, educating partners, and promoting high-impact program adoption.
• Collaborate with Sales, Customer Success, Marketing, Analytics, and Finance to align strategies and remove performance barriers.
• Maintain account health in PartnerCentral, Salesforce, and internal reporting tools; manage collections and minimize aging with Finance and Billing.

Requirements

• 5+ years of experience in Account Management, B2B Sales, or Customer Success. Experience in senior living, healthcare, or SaaS is preferred.
• Ability to drive business outcomes through strategic relationship management and performance accountability.
• Strong understanding of OKRs and KPIs, including how to align partner performance with business goals.
• Proven ability to influence customer behavior and drive program adoption through data, insights, and education.
• Excellent communication and presentation skills, including experience engaging diverse stakeholders and executive leadership.
• Proficiency with CRM platforms and ability to interpret and act on performance data.
• Strong organization, self-motivation, project management skills, and attention to detail.
• Collaborative mindset and ability to navigate and align cross-functional teams.

Culture & Benefits

• Mission-driven work focused on helping families find senior care.
• Values include empathy, solving challenging problems, teamwork, integrity, and adaptability.
• Remote work with up to 20% travel for partner visits, corporate meetings, and industry conferences.
• 401(k) with company match, dental insurance, health insurance, vision insurance, and paid time off.