Account Services II

Location: New Glasgow, Nova Scotia, Canada — Remote. Availability is required for all Monday–Friday shifts between 9:00 AM and 9:00 PM, including holidays.

Company

hirify.global provides website design, hosting, e-commerce, web marketing, email, and online presence solutions through brands including Bluehost and Network Solutions.

What you will do

• Communicate with customers through inbound and outbound calls and email.
• Conduct customer interviews, capture accurate business information, and support the creation of professional websites and online marketing campaigns.
• Manage a book of accounts during onboarding and provide a seamless customer experience.
• Make text and image changes to Web.com websites using web-based design tools and recommend improvements based on industry best practices.
• Promote newly established services, reduce early-life churn, increase customer satisfaction, and cross-sell additional professional services based on customer needs.
• Participate in cross-functional meetings, incorporate qualitative feedback, and help improve processes.

Requirements

• Customer-facing experience is required.
• Basic understanding of Excel, Microsoft Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to type 40 words per minute.
• Strong conflict resolution, critical thinking, troubleshooting, and problem-solving skills.
• Ability to multitask, work in a fast-paced environment, learn new technical material quickly, and remain detail-oriented, organized, dedicated, and team-oriented.
• High school education or equivalent is required.
• Availability for all stated shifts, including holidays.

Nice to have

• College or university degree with 2–3 years of professional experience.
• Web design experience with templated platforms such as WordPress.

Culture & Benefits

• Remote work with an emphasis on work-life balance.
• Diversity, inclusion, belonging initiatives, affinity groups, and learning and development opportunities.
• Health insurance, HSA, medical, dental, vision, matching 401(k), life and disability insurance, tuition reimbursement, and pet insurance.
• Generous vacation policy and opportunities for mentorship, learning, and career growth.