WordPress Sales Support Specialist

Location: Remote; availability required for either 10:00 pm–6:00 am UTC or 3:00 pm–11:00 pm UTC, including weekends.

Company

hirify.global develops WPMU DEV products, including WordPress plugins and themes.

What you will do

• Generate, monitor, and nurture sales leads through consistent follow-up.
• Support customers and members with WordPress-related questions via email and chat.
• Manage customer accounts, sales communications, and billing support.
• Provide product knowledge and promote WPMU DEV plugins and themes.
• Maintain accurate CRM records and complete data-entry tasks.
• Conduct Zoom calls with potential and existing clients.

Requirements

• Strong familiarity with WordPress, including themes and plugins.
• At least 1 year of experience in a Sales Support position.
• Proven experience in sales, account management, and billing support.
• Proficient written and verbal English; clear written communication is essential.
• Strong interpersonal, communication, typing, spreadsheet, and data-entry skills.
• Availability to work 40 hours per week, including weekends and one of the specified UTC schedules.

Culture & Benefits

• Growth-oriented culture with flexible remote work.
• Training, tools, and ongoing support are provided.
• 28 days of paid leave per year, increasing up to 35 days.
• Paid travel opportunities for WordCamps and industry conferences.
• Annual growth-target bonus, technology budget, and yearly general expenses budget.
• Three months of paid long-service leave after 10 years.

Hiring process

• Complete and submit the initial task sheet.
• Complete a second task and interview with the management team, including a third task.
• Successful candidates complete a paid 4–6 week trial before receiving a more permanent offer.