Associate Billing Specialist

Location: Remote from Honduras or Peru. Applicants must already be authorized to work in the applicable location without visa sponsorship. Working hours are Monday–Friday, 1:00 PM–10:00 PM UTC.

Company

hirify.global develops a hospitality software platform used by hotels in more than 150 countries, integrating hotel operations with hundreds of partners.

What you will do

• Handle billing and subscription inquiries through email and phone, escalating complex issues when necessary.
• Process billing tickets and calls, take ownership of follow-ups, and resolve sensitive billing situations, including compensation requests.
• Gather information for credit and refund requests and respond to finance-related inquiries.
• Collaborate across departments to identify and resolve subscription-related product bugs and issues.
• Analyze billing trends, propose customer experience improvements, and contribute to support articles and tutorials.
• Participate in task-force projects and assist with end-of-month processes.

Requirements

• Previous experience in billing support, subscription management, or customer service.
• High attention to detail and the ability to make high-stakes decisions.
• Strong written, verbal, analytical, problem-solving, time-management, and organizational skills.
• Confidence in declining requests while taking accountability for decisions.
• Familiarity with billing or subscription management procedures.
• Commitment to continuous improvement and learning new skills.
• Proficiency in Excel or Google Sheets.
• Fluent English and Portuguese.
• Current authorization to work in Honduras or Peru without requiring visa sponsorship.

Nice to have

• Google Data Studio experience.

Culture & Benefits

• Remote-first and permanently remote work environment.
• PTO according to local labor requirements.
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses, manager training, upskilling, and knowledge transfer through hirify.global University and related programs.
• Inclusive, collaborative culture with a distributed team across more than 40 countries.