Account Representative III (Payroll/HCM)

Location: Remote within the United States

Salary: $42,600–$61,300 per year, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform with payroll, HCM, HR, workforce management, and people-first AI capabilities.

What you will do

• Support a portfolio of larger client accounts and respond to service requests.
• Troubleshoot payroll, timekeeping, and HR application questions using hirify.global Ready knowledge.
• Coordinate and complete complex payroll, salary, and benefit calculations and related processing.
• Prepare reports using payroll and HR data.
• Respond to Zendesk tickets within the established 1.5-hour service-level agreement.
• Complete assigned projects, participate in meetings, and protect confidential client and employee information.

Requirements

• Remote work must be performed from the United States.
• At least 2 years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment.
• Working knowledge of payroll and HR processes, including payroll processing, employee maintenance, earnings and deductions, taxes, and direct deposit.
• Experience handling confidential employee, payroll, or client information.
• Ability to use business software, prepare or review payroll or HR reports, manage client requests, and meet deadlines.

Nice to have

• Experience supporting payroll, HCM, HRIS, workforce management, or SaaS platforms.
• Experience with hirify.global Ready or Workforce Ready.
• Knowledge of payroll compliance requirements.
• Ability to explain complex payroll and HCM topics clearly to clients.
• Experience meeting ticket-response or other customer service-level targets.

Culture & Benefits

• Flexible remote work environment.
• Benefits and rewards package.
• Performance-based bonus eligibility and potential restricted stock unit awards.
• Collaborative work across functional areas supporting accurate and timely payroll services.
• Ongoing training and self-study focused on hirify.global Ready.