Pre-Launch Specialist (Payments)

Location: Hybrid, Toronto, ON office, Canada

Company

hirify.global provides commerce-enabling payment technology and powers billions of transactions for businesses across multiple industries.

What you will do

• Manage the complete merchant onboarding lifecycle from contract signing through installation handoff.
• Gather merchant requirements, align POS configurations and reporting, program menus, configure online ordering, and verify marketplace integrations and equipment orders.
• Coordinate technical configuration, hardware deployment, logistics, and installation activities.
• Train merchants on Shift4 products and services while delivering white-glove customer support across email, phone, chat, and ticketing channels.
• Research feature feasibility, develop solutions, document interactions and configurations, and contribute to special projects.
• Serve as a subject matter expert, knowledge contributor, team lead, and escalation point for internal teams.

Requirements

• High school diploma or equivalent.
• Knowledge of hardware platforms, configuration methods, hardware deployment, and logistics.
• Strong proficiency in Excel, Microsoft Suite, and Google Suite.
• Excellent listening, written, and verbal communication skills.
• Strong attention to detail, self-management, critical thinking, problem-solving, and conflict-resolution skills, including the ability to de-escalate situations quickly.
• Ability to lead and contribute in a fast-paced team environment.
• Motivation and dedication to customer service excellence, with a friendly, enthusiastic, and professional demeanor.

Nice to have

• Experience with Monday.com.
• Bilingual English/Spanish communication skills.

Culture & Benefits

• Full-time hybrid role based in the Toronto, ON office.
• Equal opportunity employment with non-discrimination protections for legally protected characteristics.