Bilingual Customer Experience Specialist (French/English)

Location: Hybrid role in Halifax, Nova Scotia, Canada

Company

hirify.global is a learning and development company focused on self-awareness, stronger workplace connections, and personal growth.

What you will do

• Deliver proactive, responsive, and human-centred customer support across written, verbal, and virtual channels.
• Coordinate learning event logistics, process orders, manage customer queries, and support reporting.
• Support onboarding and other key customer journeys from initial setup through ongoing business.
• Maintain accurate customer and order records in D365 and other operational systems.
• Monitor shared mailboxes, resolve or escalate issues, and contribute to service-level performance.
• Identify upselling and cross-selling opportunities and collaborate with Sales and Customer Success to follow them through.

Requirements

• Fluent written and spoken French and English are essential.
• Experience in customer service or coordination, ideally in a fast-paced or global environment.
• Excellent communication, organisational, and time-management skills.
• Ability to manage multiple systems, including CRM, D365, and event tools, while multitasking effectively.
• Curious, proactive, solution-focused, adaptable, and attentive to detail.
• Ability to work independently and collaboratively in a small, pod-based team.

Culture & Benefits

• Hybrid work environment based in Halifax, Canada.
• Collaborative pod-based support model with colleagues across regions and time zones.
• Regular coaching and development conversations with opportunities to improve skills and impact.
• Inclusive culture focused on belonging, wellbeing, learning, and continuous improvement.
• Six-month fixed-term temporary full-time contract.