Manager, Customer Success Architects (AI)

Location: Remote; hirify.global can hire in any country where it has a legal entity. The role includes up to 15% domestic and international travel for team events, customer meetings, and offsites.

Base pay in the United States: $149,400–$195,050 in Zone C, $162,000–$211,500 in Zone B, or $180,000–$235,000 in Zone A, plus potential benefits, bonuses, commissions, and equity.

Company

hirify.global develops collaboration software that helps teams organize and manage different types of work.

What you will do

• Lead, hire, coach, and develop a team of Customer Success Architects focused on hirify.global's AI platform, Rovo.
• Own pod capacity planning, engagement assignments, delivery quality, operational metrics, and customer adoption outcomes.
• Guide enterprise teams in identifying AI use cases, building custom Rovo agents, configuring third-party connectors, and deploying solutions into production workflows.
• Maintain playbooks and enablement materials, support onboarding, and improve delivery methodologies.
• Coordinate with Account Teams, Customer Success Managers, Sales, Product, and Engineering to prioritize engagements and address product friction.
• Represent customer successes through internal and external case studies, events, and community engagement.

Requirements

• 8+ years of experience in professional services, consulting, or SaaS implementation.
• At least 2 years of leadership experience managing large-scale, billable services portfolios and teams.
• Knowledge of project management frameworks such as PMP, Agile, or ITIL, plus experience scoping and delivering Statements of Work.
• Experience leading and developing high-performing teams, managing P&L, and driving financial KPIs.
• Strong executive-level customer relationship management, customer satisfaction, outcome-based delivery, and communication skills.
• Familiarity with EMEA regulatory frameworks, including GDPR and the EU AI Act, as they relate to enterprise AI adoption and data residency.

Culture & Benefits

• Flexible remote, office, or hybrid work options.
• Health and wellbeing resources.
• Paid volunteer days and community-focused benefits.
• Potential benefits, bonuses, commissions, and equity in addition to base pay.
• Support for accommodations or adjustments throughout the recruitment process.