Senior Operations Manager, Enablement - Delivery (AI)

Location: Hybrid in New York City, NY or San Francisco, CA

Salary: $160,000–$200,000 USD per year

Company

Snorkel AI is a frontier AI data lab that builds datasets, benchmarks, evaluations, and custom solutions for real-world AI systems.

What you will do

• Build and expand the Delivery enablement roadmap covering competency frameworks, certification programs, onboarding, and ongoing development.
• Manage competency-based onboarding and certification programs, create Notion playbooks for standard operating procedures, and measure acceleration, quality, and efficiency.
• Align product launches with Delivery competencies through training programs and adoption measurement in collaboration with Product Operations.
• Lead cross-functional enablement program delivery with DaaS leadership and other partners.
• Own programs from design through measurement and adoption, adapting quickly to deliver successful outcomes within truncated timelines.

Requirements

• 5+ years of experience in enablement operations or program management, building scalable programs for a technical workforce.
• Track record of designing and implementing enablement programs from scratch, including systems, frameworks, and measurement infrastructure.
• Experience establishing analytics frameworks, building dashboards, conducting cohort analysis, and translating data into business narratives that demonstrate ROI.
• Expertise in scoping initiatives, building business cases, managing cross-functional teams, and delivering complex projects in ambiguous startup environments.
• Experience selecting or implementing learning technology, including LMS and assessment tools, and designing scalable operational processes.
• Ability to influence without authority across executives and individual contributors and adapt communication style for different audiences.

Nice to have

• Experience with data operations, quality assurance, annotation, or content moderation environments.
• Background in competency-based training design or certification program development.
• Familiarity with AI/ML concepts, data annotation workflows, or crowdsourcing platforms.
• Understanding of instructional design principles sufficient to partner effectively with learning professionals.
• Master’s degree in Organizational Development, Learning & Development, Business Administration, or equivalent work experience.
• Relevant certifications such as PMP, ATD, or Change Management.

Culture & Benefits

• Work in a rapidly scaling AI company with market-proven solutions and robust funding.
• Opportunity to shape priorities, influence strategic decisions, and directly impact company success.
• Support for career growth, technical development, leadership opportunities, and learning across functions.
• Equal employment opportunity and a commitment to a diverse and inclusive workplace.
• Reasonable accommodation is available for individuals with disabilities during hiring and employment.