Senior Manager, Sales Effectiveness and Account Implementation

Location: Hybrid-Flex in Durham, United States; at least two office days per week for collaboration, with onsite expectations depending on the role and distance from the Durham headquarters. Candidates from outside the local area may be considered in states listed on the posting.

Salary: $143,616.00–$229,786.00 annual base salary, plus annual incentive bonus and benefits.

Company

hirify.global is a health insurance organization focused on improving health care delivery and community outcomes.

What you will do

• Lead account implementation operations for standard and custom group implementations, including new and renewing business, operational readiness, benefit configuration coordination, milestones, quality controls, and escalations.
• Oversee proposal support operations, including intake, prioritization, development, quality review, and delivery of responses for new and renewal opportunities.
• Develop and execute strategies that improve sales productivity, implementation outcomes, proposal effectiveness, operational efficiency, scalability, and customer experience.
• Define and communicate KPIs, service-level metrics, quality measures, workload trends, implementation cycle times, proposal performance, and sales effectiveness outcomes.
• Coordinate Sales, Client Management, Implementation, Product, Operations, IT, Legal, Compliance, and other stakeholders to resolve barriers and deliver commitments.
• Manage staffing strategies, resource planning, budget inputs, technology requirements, risk management, compliance, issue resolution, and escalation processes while coaching team members and leaders.

Requirements

• Bachelor’s degree required; in lieu of a degree, 10 or more years of relevant professional experience may be considered.
• At least 8 years of experience in business operations, sales operations, account implementation, client implementation, proposal management, project management, program management, or a related field.
• Experience leading teams, managing complex operational processes, and driving cross-functional initiatives.
• Ability to influence stakeholders, drive organizational change, and execute strategic business initiatives.
• Strong analytical, problem-solving, communication, and leadership skills.

Nice to have

• Experience supporting sales enablement, sales effectiveness, implementation operations, proposal management, or operational excellence functions.
• Insurance background managing implementation teams for custom national clients.
• Awareness of market tools such as Salesforce.
• Experience with large customer RFPs.
• Experience managing teams of 30 or more FTEs.
• Standard and custom market implementation experience.

Culture & Benefits

• Hybrid-Flex work model with flexibility, intentional in-person collaboration, and autonomy.
• Medical, dental, and vision coverage, health and wellness programs, paid time off, and parental, adoption, and surrogacy support.
• Career development programs and tuition reimbursement.
• 401(k) match, including an annual company contribution.
• Collaborative, customer-focused environment centered on accountability, innovation, continuous improvement, and community impact.