Key Account Manager (Healthcare IT)

TL;DR

Key Account Manager (Healthcare IT): Managing strategic client relationships and driving revenue growth within the healthcare IT and digital patient engagement space with an accent on solution-based selling and C-suite relationship cultivation. Focus on driving upsell opportunities, managing account strategic plans, and ensuring long-term client satisfaction.

Location: United States (Some travel required, approximately 10-25% of the time)

Salary: $90,000 - $101,500

Company

hirify.global Ignite is a growth partner for healthcare organizations, providing comprehensive digital engagement solutions through a portfolio of leading health brands.

What you will do

• Manage all aspects of strategic client relationships to ensure satisfaction and drive sustained growth.
• Develop and execute strategic account plans to identify and close upsell and cross-sell opportunities.
• Build and maintain high-level relationships across the C-Suite, specifically in Clinical, Marketing, and Digital spaces.
• Oversee client renewals, billing, revenue forecasting, and annual contract updates.
• Collaborate with internal teams to define client requirements and identify industry trends for product development.
• Document all account activities and strategic plans using Salesforce.

Requirements

• Must be based in the United States.
• Bachelor’s degree or higher preferred.
• 6+ years of demonstrated success in healthcare IT sales or account management.
• Proven track record of exceeding revenue goals, focusing on upsells and new business.
• Strong verbal and written communication skills for executive-level interaction.
• Proficiency in Salesforce and MS Office products.

Nice to have

• Experience in the digital patient engagement space.

Culture & Benefits

• Comprehensive health insurance (medical, dental, and vision).
• Paid Time Off, including vacation, sick leave, and flexible holiday days.
• 401(k) retirement plan with employer matching.
• Life and disability insurance.
• Employee Assistance Program (EAP) and commuter/transit benefits.