Director, Member Services, Medicaid (AI)

Location: Remote within the United States; occasional travel to hirify.global offices for training or meetings may be required. The role is associated with Louisville, KY, and other listed locations include New York, NY; Boston, MA; and Dallas, TX.

Salary: $156,600–$215,400 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare and insurance company serving members with Medicare and Medicaid through insurance and healthcare services.

What you will do

• Lead quality engineering strategy and execution across a defined technology portfolio, domain, or segment.
• Lead and develop quality engineering managers, leads, engineers, and SDETs while driving organization design, talent growth, and team performance.
• Establish quality goals, KPIs, governance, and risk management practices covering release readiness, defect trends, environments, and cross-team dependencies.
• Embed quality across planning, design, development, testing, deployment, and CI/CD workflows.
• Oversee functional, integration, end-to-end, regression, release validation, performance, resiliency, operational readiness, and security testing.
• Drive automation-first practices, AI-enabled quality engineering, framework modernization, production insight analysis, and continuous improvement in partnership with Product, Engineering, Architecture, Platform, DevOps, and enterprise quality stakeholders.

Requirements

• Bachelor’s degree or equivalent experience.
• 10+ years of experience in software engineering, quality engineering, testing, or related technical disciplines.
• 5+ years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise environments.
• Experience leading quality engineering execution across multiple agile teams or a complex application or product portfolio.
• Demonstrated success driving quality engineering modernization through automation, tooling, process improvement, metrics-driven execution, and governance.
• Strong understanding of Agile, DevOps, and CI/CD practices, plus experience with API, UI, integration, regression, and end-to-end testing.
• Familiarity with distributed systems and modern application architectures.
• Strong communication and stakeholder management skills, including the ability to influence cross-functional leaders and lead geographically distributed teams in matrixed organizations.
• Proven experience adopting AI within quality engineering, including AI-supported test planning, test design, test automation, change impact assessment, risk analysis, requirements traceability, coverage verification, release readiness, and quality risk assessment.
• Experience establishing governance, metrics, and best practices for responsible and effective AI adoption within quality engineering organizations.

Nice to have

• Experience in healthcare or another highly regulated industry.
• Familiarity with member, provider, digital experience, or enterprise platform domains.
• Experience with enterprise quality tools, test management platforms, and engineering lifecycle tools.
• Knowledge of microservices, APIs, event-driven systems, and cloud-native architectures.
• Experience supporting non-functional testing, including performance and resiliency.
• Exposure to AI-enabled quality engineering or intelligent automation capabilities.
• Familiarity with enterprise reference architecture principles, patterns, and standards across cloud, hybrid, on-premise, and SaaS environments.

Culture & Benefits

• Remote work with a dedicated, interruption-free workspace required to protect member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Benefits include medical, dental, and vision coverage, 401(k), paid time off, holidays, paid parental and caregiver leave, disability coverage, and life insurance.
• Full-time schedule of 40 hours per week.