CRM Integration Consultant (ServiceTitan)

Location: Remote, with travel to customer sites and occasional visits to the NYC or Santa Barbara offices.

Salary: $120,000–$150,000 base salary, plus bonus and equity.

Company

hirify.global is a Series B startup building AI-powered conversational agents and a customer engagement platform for home-service companies.

What you will do

• Serve as the internal CRM expert, initially focused on ServiceTitan, supporting Implementation, Customer Success, Support, and Product.
• Review and optimize customer CRM configurations for booking, scheduling, dispatch, and capacity workflows.
• Work directly in authorized customer CRM environments to troubleshoot issues, make configuration changes, and resolve implementation blockers.
• Troubleshoot booking failures, synchronization mismatches, and other CRM integration and configuration challenges.
• Train internal teams and customers on CRM best practices, workflows, and troubleshooting.
• Partner with Product and Engineering on recurring issues and develop repeatable configuration guides and processes.

Requirements

• 3+ years of hands-on experience configuring and administering ServiceTitan.
• Strong understanding of CRM booking, scheduling, dispatch, capacity management, and related configuration workflows.
• Experience troubleshooting complex CRM configurations, identifying issues, and making changes directly within customer systems.
• Ability to work independently, manage multiple customer requests, and resolve technical issues quickly.
• Strong communication skills and experience working directly with customers and cross-functional teams.
• Self-motivated, entrepreneurial, autonomous, and comfortable operating in fast-moving, high-growth environments with ambiguity.
• Ability to own processes end-to-end, balance multiple initiatives, and communicate proactively.
• Collaborative, organized, and efficient working style.

Nice to have

• Experience configuring ServiceTitan within a home-services business or consulting environment.
• 2+ years of relevant experience or home-service industry knowledge and experience.
• ServiceTitan certification.
• Experience with other home-services CRMs such as Housecall Pro, PestPac, or FieldEdge, or with SaaS integrations.

Culture & Benefits

• Remote work with customer-site travel and occasional office visits.
• Medical, dental, and vision insurance.
• Company-sponsored 401(k), flexible PTO, and U.S. federal holidays.
• Company-wide off-sites and daily in-office lunch; dinner covered when working late.
• Commuter benefits, late-night rideshare, workspace accommodations, and core tools and software provided.

Hiring process

• Final compensation is determined during the interview process based on experience, skills, and qualifications.
• Recruiting provides full compensation details as the process progresses.