Customer Quality Manager (Semiconductor Technologies)

Location: Hybrid, Newark, Delaware, United States; travel up to 5%

Company

hirify.global provides materials and solutions for advanced electronics and high-tech industries.

What you will do

• Provide CMP business-specific technical service and manage product quality for assigned strategic customers.
• Own customer complaints and requests, including root cause identification, data analysis, solution development, and resolution tracking.
• Communicate complaint progress, customer notifications, and whitepapers while ensuring speed and quality metrics are met.
• Coordinate global Product Quality Engineering, R&D, manufacturing, improvement engineering, raw material quality, marketing, commercial, and operations teams.
• Represent the customer voice in technical and quality roadmaps, prioritizing short- and mid-term continuous improvement initiatives.
• Train field service engineers and sales staff and document field guides for recurring product issues and requests.

Requirements

• Bachelor's degree in Engineering or a related field.
• 5+ years of industrial experience in a technical engineering role.
• Hands-on experience with statistical process control methods and design of experiments.
• Ability to make independent engineering judgments and manage multiple priorities simultaneously.
• Demonstrated communication skills with external customers and senior leaders.
• Experience aligning customer communications and goals between both companies.
• Ability to uphold the company values of Customer, Speed, Innovation, and People.
• Willingness to travel up to 5%.

Nice to have

• 8+ years of technical service, product quality, or supplier quality management experience in the electronics market.
• Product and customer application knowledge relevant to the business, plus a deep understanding of product manufacturing.
• Hands-on experience with chemical and physical material analysis and characterization.
• Ability to communicate across cultures and language barriers, handle urgent situations, and resolve conflicts with colleagues, suppliers, or customers.
• Six Sigma Green Belt or Black Belt project management experience.
• Experience with JMP data analysis software.
• Knowledge of multidisciplinary engineering principles, including mechanical and chemical metrology.
• Strong customer advocacy, influential project leadership, initiative, fast learning, and the ability to translate customer needs into internal action plans and project updates into customer communications.

Culture & Benefits

• Hybrid work arrangement in Newark, Delaware.
• Opportunity to work with global customers and cross-functional internal teams.
• Comprehensive pay and benefits package.
• Equal opportunity employer with reasonable accommodation support for applicants.