Customer Success Manager (Energy SaaS)

Location: 100% remote within mainland Western and Central-West Europe, including France, Germany, the Netherlands, Belgium, northern Spain, or mainland UK; candidates must be able to reach Paris, Brussels, Amsterdam, or London by train within 8 hours.

Company

hirify.global is a fast-growing climate tech company founded in 2021 that provides a SaaS platform for utilities, energy suppliers, and corporates to manage energy attribute certificate portfolios and hourly clean-energy tariffs.

What you will do

• Act as the primary contact for a portfolio of existing customers, handling daily requests and first-level support for platform usage, data, and API questions.
• Onboard new customers, support product adoption, and create knowledge base articles, FAQs, onboarding guides, and product training.
• Maintain account records and health information in HubSpot and Notion, identifying risks early.
• Prepare QBRs demonstrating customer value from the platform.
• Coordinate with Technical Solutions, Product, and Sales, and contribute customer input to roadmap discussions.
• Support renewals and identify upsell opportunities with the Commercial team.

Requirements

• 2–4 years of experience in a B2B or enterprise customer-facing role, such as customer success, account management, sales, or consulting.
• Experience in the energy sector, such as at a utility, energy supplier, trading house, energy consultancy, or energy software company, with familiarity with how energy suppliers operate.
• Strong communication skills and empathy when handling difficult conversations.
• Analytical mindset and comfort with data analysis in Excel, including XLOOKUP and pivot tables, or similar tools.
• Strong organisation, prioritisation, and follow-through across multiple timelines and stakeholders.
• Fluent English.

Nice to have

• Knowledge of energy attribute certificate markets.
• Knowledge of ETRM software.
• Other European languages.

Culture & Benefits

• Remote-first work from home, the London office, or a local co-working space.
• Three all-hands gatherings per year.
• At least 30 days of holiday plus public holidays and one paid volunteering day.
• Gym subsidies and therapy through Spill.
• Equity through BSPCE/EMI.
• Opportunity to shape an early-stage climate product used by leading European utilities.

Hiring process

• 30-minute screening call with the People team.
• 45-minute interview with the Commercial team.
• 90-minute case study covering an account review and a renewal or upsell scenario, followed by a discussion with an executive team member.