Customer Success Manager (Energy Infrastructure)

Location: Copenhagen, Denmark; hybrid work with a minimum of 3 days per week in the office

Salary: €50,000–€65,000 annually, depending on experience, plus a 10% performance-based bonus; no commission.

Company

hirify.global is a fast-growing scale-up developing transformer monitoring solutions that help grid operators, renewable energy companies, industrial businesses, and data centers prevent outages, optimize maintenance, and extend the lifetime of critical infrastructure.

What you will do

• Manage customer satisfaction, proactively address concerns, and act as the customer advocate within hirify.global.
• Manage multiple customer projects, including onboarding and implementation coordination, while keeping them on time and within scope.
• Identify and execute cross-sell and upsell opportunities in existing accounts in collaboration with sales teams.
• Lead regular customer check-ins and maintain accurate records of interactions, project timelines, and follow-up actions.
• Coordinate with Partner Managers, Account Managers, Account Executives, Product Development, and Operations to maximize customer value.
• Translate customer feedback and value propositions into actionable initiatives and product improvement opportunities.

Requirements

• 4–7 years of experience in customer success, account management, or project management in a B2B environment.
• Experience independently managing multiple customer projects, including onboarding and implementation coordination.
• Proven ability to identify and execute cross-sell and upsell opportunities within existing accounts.
• Experience with HubSpot or a comparable CRM system.
• Fluent English is required.
• Experience with technical products or solutions; affinity with hardware, IoT, or energy infrastructure is beneficial.

Nice to have

• Proficiency in Dutch, German, French, Spanish, or another major European language.

Culture & Benefits

• Work in a fast-growing scale-up focused on smarter, more reliable, and more efficient power infrastructure.
• Collaborative environment built around ownership and continuous improvement.
• Opportunity to contribute to critical infrastructure and work with customers across Europe.
• Hybrid working arrangement based in the Copenhagen office.