Program Manager, Implementation (Launch)

Location: Remote, United States. Occasional travel of approximately 10–25% to partner practices, cross-functional meetings, and hirify.global headquarters may be required.

Company

hirify.global operates in healthcare, supporting practices through value-based care and ACO programs.

What you will do

• Plan and manage assigned launch workstreams from definition through close-out, including scope, milestones, dependencies, owners, workstream backlogs, and status tracking.
• Identify risks and roadblocks early, propose mitigations or options, and provide decision-ready updates to Implementation leadership and cross-functional partners.
• Define and monitor launch KPIs, analyze program and practice-level data, account for data-capture limitations, and turn findings into actionable recommendations.
• Align Product, Implementation, Field, Sales, and Support on launch priorities, handoffs, business rationale, and practice-facing communication.
• Use automation and AI solutions to streamline reporting, reduce manual tracking, create reusable templates and playbooks, and establish quality controls for AI-assisted workflows.
• Coach Implementation team members on program challenges and contribute to interviewing, onboarding, and cross-team initiatives.

Requirements

• Bachelor’s degree in a technical or relevant field; significant relevant work experience may substitute for the degree.
• 6+ years of relevant experience in healthcare, program management, project management, or a related field.
• Demonstrated experience managing multi-stakeholder programs or initiatives with competing priorities and tight timelines.
• Working knowledge of ambulatory EHR environments and their impact on clinical workflows and data exchange.
• Proficiency with program and project tracking or reporting tools such as Monday.com, Jira, Salesforce, Tableau, or equivalent.
• Ability and willingness to travel 10–25% to partner practices, cross-functional meetings, and headquarters as needed.
• Ability to navigate complex enterprise healthcare or professional-services structures, identify decision-makers, influencers, and blockers, and manage competing priorities.
• Ability to communicate complex project statuses, technical requirements, and value propositions to audiences ranging from C-suite executives to administrative staff.
• Ability to negotiate timelines and process changes, manage expectations, adapt communication and project strategies, and lead cross-functional teams without compromising internal resources.
• Familiarity with requirements for deploying third-party insights in EHR environments, ideally EpicCare Ambulatory, including effects on clinical workflows and provider experience.

Nice to have

• PMP or equivalent program/project management certification.
• Change management certification or formal training such as Prosci ADKAR.
• Agile/Scrum methodology and sprint-based delivery experience.
• Experience with AI-assisted program management tools, automated reporting, or API-based system integration.
• ACO or value-based care program experience, including Promoting Interoperability and quality measure reporting.
• Experience influencing teams without direct authority.
• Experience with end-to-end implementation for high-value enterprise accounts in SaaS or professional services, ideally population health or value-based care tools.
• Experience managing large-scale healthcare or legal practices or similar professional verticals.

Culture & Benefits

• Remote work arrangement within the United States.
• Occasional in-person travel to partner practices, cross-functional meetings, and headquarters.
• Extensive computer and keyboard use with prolonged periods of sitting.