Scaled Adoption Program Manager (AI)

Location: Must be located in the UK. The role supports office-based, home-based, or hybrid work. Relocation support is not offered.

Company

hirify.global develops collaboration and work-management software, including Jira, Jira Service Management, Confluence, and Loom.

What you will do

• Build quarterly and annual engagement roadmaps tied to adoption outcomes and company initiatives.
• Design and deliver scalable virtual workshops, office hours, feature launches, and customer learning journeys.
• Adapt and localize content for customers across global regions and languages.
• Define and analyze KPIs including Monthly Active User growth, cloud migration acceleration, feature utilization, attendance, sentiment, and adoption impact.
• Use AI and automation for event personalization, audience segmentation, distribution, and always-on program delivery.
• Partner with Product, Marketing, Customer Success, field teams, and Digital Success Managers to improve adoption plays, documentation, and CSM workflows.

Requirements

• 5+ years of experience in Customer Success programs, Digital Customer Success, or lifecycle marketing.
• Understanding of common Jira, Jira Service Management, Confluence, and Loom end-user use cases.
• Experience aligning Product, Sales, Support, Marketing, and solution partners around customer programs.
• Experience using qualitative and quantitative data to run programs with measurable outcomes.
• Experience with Gainsight, Salesforce, Tableau or similar BI tools, Databricks or similar customer data platforms, and Zoom or BigMarker.
• Must be located in the UK; relocation support is not available.

Culture & Benefits

• Choice of office-based, home-based, or hybrid work.
• Virtual interviews and onboarding within a distributed-first work model.
• Health and wellbeing resources.
• Paid volunteer days and additional employee benefits.
• Potential eligibility for bonuses, commissions, and equity.