Sr. Seller Experience Specialist

Location: Vancouver, BC, Canada; remote-compatible with regular in-person presence at key accounts, sites, and team sessions. Must reside in-market and travel 20–30% for seller visits, regional events, and internal meetings.

Salary: $90,000–$100,000 annually.

Company

hirify.global, part of RB Global, operates an omnichannel marketplace providing insights, services, and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide through auction sites and digital platforms.

What you will do

• Lead onboarding kickoffs, set expectations, establish initial goals, and remain the seller’s lifecycle point of contact.
• Provide market briefs, demand trends, listing recommendations, competitive context, and regular experience updates to sales leadership.
• Run quarterly business reviews using Seller Health Score and Salesforce data, review weekly Smart Reports, and map goals with sellers.
• Identify and remove friction across asset intake, delivery, title processes, and handoffs; own escalations and communicate recurring issues to Operations, Product, and Training.
• Identify expansion signals, support retention and loyalty through milestone recognition and NPS check-ins, and hand off growth opportunities to Territory Managers.
• Manage seller communication on title issues, account escalations, approvals, training, tools, technology onboarding, and relevant meetings.

Requirements

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience.
• 5–7+ years of experience in Customer Success, Account Management, or a market-facing relationship role.
• Experience in a marketplace, auction, or B2B platform environment is required by the preferred profile.
• Experience owning a book of accounts or a defined market end-to-end, serving as the single point of contact and setting the standard for others.
• Salesforce fluency is required; equivalent customer-success tooling is strongly preferred.
• Ability to use health scores, usage signals, and market trends to guide seller conversations and decisions.
• Demonstrated proactive partnership with sellers rather than only responsive support.
• Ability to reside in-market, maintain regular in-person presence at accounts, sites, and team sessions, and travel 20–30%.

Nice to have

• Bilingual French or Spanish.

Culture & Benefits

• Customer-focused operating principles built around Courtesy, Clarity, Efficiency, and All-In commitment.
• Remote-compatible work arrangement with regular in-person engagement.
• Work supporting a global marketplace serving buyers and sellers across multiple commercial asset categories.
• Cross-functional collaboration with Sales, Operations, Product, Training, and leadership.