Account Manager - Central Queue (Hospitality)

Location: Toronto, Canada. Hybrid workplace with an expectation of working from the office two days per week.

Expected annual compensation: $65,000–$85,000 CAD, including commission and/or bonuses.

Company

hirify.global provides technology that connects diners with restaurants and supports restaurant operations, engagement, and growth.

What you will do

• Manage a portfolio of restaurant partners to strengthen engagement, increase reservation availability, and support retention.
• Resolve partner questions, cases, and tasks while coordinating with support and field teams.
• Use customer and business data to identify opportunities, recommend actions, and drive product adoption.
• Deliver consultations, presentations, and training through phone, email, webinars, and other digital channels.
• Build trusted relationships by tailoring guidance to restaurant partners’ goals and daily operations.
• Share insights that improve customer health and help reduce churn while meeting individual and team goals.

Requirements

• 5+ years of experience in account management, customer success, consultative sales, hospitality operations, or a related customer-facing role.
• Experience managing multiple customer relationships, organizing priorities, and maintaining accurate documentation.
• Experience using data or customer insights to recommend actions and drive adoption, engagement, or business outcomes.
• Strong written and verbal communication, listening, presentation, training, and problem-solving skills.
• Ability to collaborate across teams and work toward measurable goals in a changing environment.

Nice to have

• Experience with restaurant partners, restaurant operations, or hospitality technology.
• Experience using Salesforce or another customer relationship management system.
• Experience engaging customers remotely through phone, email, webinars, or other digital channels.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Hybrid work model combining office collaboration with flexibility.
• Work from almost anywhere for up to 20 days per year.
• Health and dental insurance, life and disability insurance, retirement benefits, and flexible spending support.
• Paid vacation, sick leave, parental leave, volunteer time, birthday time off, and an annual company-wide week off.
• Mental health support through paid therapy sessions and a Headspace subscription.
• Career development resources, leadership development, on-demand learning, travel discounts, and employee resource groups.