Senior Sales Support EMEA

Location: Aylesbury, United Kingdom; occasional travel within EMEA may be required.

Company

hirify.global Test & Inspection manufactures metrology equipment and inspection systems using X-ray inspection, acoustic imaging, and optical inspection technologies for industries including electronics, aerospace, automotive, energy, lighting, and medical.

What you will do

• Provide commercial and operational support to top customers and regional sales teams, including selected globally supported accounts.
• Act as the primary contact for customer escalations and service exceptions, coordinating with Service, Operations, Engineering, Finance, and Sales Administration.
• Administer EMEA service-level agreement contracts, including renewals, invoicing support, and contract compliance.
• Create quotations, validate discount approvals, and support systems and parts sourced from non-Aylesbury UK factories.
• Coordinate forecasts, bookings, shipments, quarterly business reviews, and KPI reporting; identify forecast risks, trends, and improvement opportunities.
• Maintain customer and prospect data in CRM and ERP systems and drive improvements in sales support processes, data quality, and commercial administration.

Requirements

• Minimum 5 years of experience in sales support, sales administration, customer service, or commercial operations.
• Experience supporting international customers and sales teams.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and reporting tools.
• Experience using CRM and ERP business systems.
• Good standard of education.
• Strong commercial awareness, analytical and problem-solving skills, attention to detail, and customer relationship management skills.
• Proactive, professional, customer-oriented approach with strong interpersonal and stakeholder management skills.
• Ability to organize and prioritize workloads, work under pressure, manage multiple priorities, communicate verbally and in writing with individuals at all levels, act on own initiative, and make sound business decisions.

Nice to have

• Experience with Salesforce, C4C, Efacs, SAP, or similar business systems.
• Experience in a technical, industrial manufacturing, or capital equipment environment.
• Experience managing service contracts and customer escalations.
• Additional European language skills.

Culture & Benefits

• Full-time position in a dynamic, collaborative, supportive, and growing work environment.
• Inclusive workplace focused on diversity, equity, and ensuring employees feel valued, respected, and included.
• Opportunities to develop skills and advance professionally.

Hiring process

• Apply online with a CV.
• Fair and equitable interview process focused on identifying the best-qualified candidates.