Key Accounts Manager (SaaS/AI)

Location: Virtual US, United States of America

Company

Global automotive technology company providing SaaS solutions and AI-enabled platforms for collision and mechanical workflows.

What you will do

• Manage assigned strategic national accounts across Collision and Mechanical segments as the primary day-to-day contact.
• Build stakeholder relationships, monitor account health and satisfaction, and execute retention strategies against renewal and churn targets.
• Identify and close upsell and cross-sell opportunities, developing account growth plans aligned with revenue targets.
• Coordinate account reviews, business updates, proposals, pricing, contract amendments, pipeline reporting, and forecasts.
• Support SaaS adoption, new feature launches, customer events, user groups, executive meetings, trade shows, and industry conventions.
• Collaborate with sales, implementation, support, product, and marketing teams while maintaining accurate CRM and account documentation.

Requirements

• 3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments.
• Experience working with SaaS products, including subscriptions, renewals, and usage metrics.
• Demonstrated success in retention-focused roles with renewal and churn-reduction goals.
• Proven ability to identify and close upsell and cross-sell opportunities within existing accounts.
• Proficiency with Microsoft 365, including Excel, PowerPoint, Word, Outlook, and Teams.
• Strong organizational skills for managing multiple accounts, tasks, and deadlines concurrently.
• Excellent verbal and written communication skills, including the ability to explain technical concepts in business terms.
• Comfort working in a fast-paced, performance-oriented environment with defined metrics and targets.
• Ability to travel occasionally for key account meetings, trade shows, and internal events, typically under 25%.

Nice to have

• Experience using or supporting AI-enabled platforms or analytics tools.
• Prior trade show, convention, or large industry event experience, including booth support, customer meetings, or sessions.

Culture & Benefits

• Competitive base salary with performance-based incentives tied to retention and account growth.
• Health, dental, vision, and retirement benefits.
• Professional development and advancement opportunities.
• Collaborative culture focused on innovation, accountability, and customer success.