MarTech Systems Specialist (Braze)

Location: Hybrid in Brooklyn, New York, with team members generally expected to work from the Brooklyn office once or twice per week depending on proximity. Remote candidates outside commuting distance may be considered case by case, with occasional travel to the office expected. Candidates should be based within the United States.

Salary: USD 129,000–175,000 annually in Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area; USD 116,000–158,000 annually in Geo-2, covering other U.S. locations. Base salary depends on location, skills, and experience.

Company

hirify.global is a global ecommerce marketplace for unique and creative goods, providing technologies that connect entrepreneurs with buyers.

What you will do

• Own bug intake, triage, follow-up, and resolution across Retention & Engagement Marketing Operations and Engineering channels.
• Use resolved bugs to improve campaign build, QA, alerting, and technical workflows.
• Learn and diagram technical processes and prioritize improvements that improve customer experience, unlock data access, reduce manual work, and save money.
• Build campaigns in Braze and improve the reliability and self-sufficiency of the systems around campaign development.
• Create written documentation and live training for developers, new team members, and partner teams.
• Monitor marketing technology and AI advancements, documentation, industry news, conferences, and applicable guidelines.

Requirements

• 5+ years of experience in marketing operations, marketing technology, or a technical CRM/ESP role, with a track record of owning platform issues end to end.
• Strong proficiency with one or more enterprise marketing automation platforms, such as Braze, Salesforce Marketing Cloud, or Iterable.
• Experience with HTML and CSS and scripting languages such as Liquid.
• Familiarity with APIs and data integration best practices.
• Ability to explain highly technical knowledge to technical and non-technical audiences through strong written and verbal communication.
• Ability to understand colleagues’ needs and priorities and adapt the level of detail to their seniority and technical capability.
• Ability to organize work, maintain progress, and deliver high-quality output.
• Comfort working in a fast-paced, collaborative environment with shifting priorities.

Nice to have

• Braze experience and/or certification.
• Prior experience with Postman or other tools for QA.

Culture & Benefits

• Collaborative work with Marketing, Product, and Engineering partners.
• Development opportunities and support for career growth.
• Equity package and annual performance bonus in addition to salary.
• Competitive benefits supporting employees and their families.
• Inclusive and equitable workplace with reasonable accommodation available during the hiring process.
• Visa sponsorship is supported, although availability may be limited to certain roles and skills.

Hiring process

• Submit a resume; a cover letter is optional.
• Reasonable accommodations are available during any part of the interview or hiring process.