CRM Manager (12 Month FTC)

Location: London, England, GB; hybrid working with 2 in-office days per week and up to 22 working days per year to work from anywhere.

Company

hirify.global combines a close-knit startup environment with the technology and backing of RVU to simplify complex household-service marketplaces through accessible applications.

What you will do

• Support the CMO in creating the strategic CRM vision.
• Implement automated customer journeys across multiple channels and deploy tactical campaigns.
• Measure and report weekly and monthly on campaign and CRM programme performance, including pacing against forecast.
• Collaborate with stakeholders across and outside the team to deliver timely and effective campaigns.
• Develop creative ways to improve performance and optimise targeting and rewards for existing customers through email, SMS, and push notifications.

Requirements

• Long track record of successfully using Customer Engagement Platforms.
• Ability to create automated multi-channel user journeys and complex workflows to improve engagement and conversion.
• Experience building email, SMS, and push notification campaigns.
• Good understanding of data management, analysis, and reporting within Customer Engagement Platforms and tools such as Google Analytics and Power BI.
• Ability to leverage AI to streamline processes and enhance output.
• Ability to build strong working relationships with key stakeholders and deliver timely, effective campaigns.
• Strong planning and organisational skills, with the ability to meet strict deadlines and manage multiple channels and campaigns simultaneously.

Nice to have

• Experience using Braze.
• Knowledge of automated lifecycle programmes, dynamic content, testing methodologies, and inbox placement.
• Basic email HTML coding experience.
• Experience working within the insurance market.
• Experience using the Claude AI assistant.

Culture & Benefits

• Hybrid working with 2 office days per week and up to 22 work-from-anywhere days per year.
• 10% discretionary yearly bonus, yearly pay reviews, and employer pension contributions matched up to 7.5%.
• £300 one-off work-from-home budget, private medical cover, critical illness cover, and employee assistance programme.
• 25 days of holiday, increasing to 30 with employment tenure, plus 2 personal days per year.
• Parental and adoption leave policies, learning and training budget, electric vehicle and cycle-to-work schemes.
• Regular team and company-wide events with external speakers.