Sr Human Resources Associate, Shared Service Centre (AI)

Location: Philippines (Remote-First); 9-month fixed-term contract with night shifts

Company

hirify.global provides a SaaS-based global employment platform that helps organizations hire, onboard, and manage professionals in more than 180 countries without establishing local entities.

What you will do

• Support employee lifecycle processes, including onboarding, data management, visa renewals, transfers, and offboarding.
• Prepare employment contracts and amendments, HR policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications.
• Maintain customer and professional records in the proprietary platform and process HR status, benefits, termination, and new-hire forms.
• Administer benefits, provide payroll data including time and expense details, and coordinate with payroll teams and local providers.
• Audit data changes, maintain accurate and timely payments, and improve HR processes, SOPs, and policies.
• Resolve queries for professionals and customers while coordinating with insurance, payroll, pension, and other local service providers and internal teams.

Requirements

• 2–5 years of HR operations experience; shared services experience is required, and SSC experience is desirable.
• Detailed knowledge of HR procedures and policies.
• Hands-on experience managing onboarding processes across the Americas region. Experience with Canada, Mexico, the United States, or Brazil is a strong plus.
• Excellent customer service, problem-solving, resourcefulness, stakeholder management, attention to detail, self-motivation, and time-management skills.
• Proficient written and verbal English with clear and effective communication skills.
• Literacy with Microsoft Office.
• Ability to quickly learn and deploy new AI features and platforms, including generative AI tools such as Gemini and Notebook LM, in daily workflows.
• Ability to work with international teams across different locations and cultures and accommodate customer- and professional-driven time zones.

Nice to have

• Knowledge and experience handling offboarding processes.

Culture & Benefits

• Remote-first environment with flexibility and resources for distributed teams.
• Paid parental leave, flexible time off, spending accounts, medical, dental, and vision insurance.
• Sabbatical available after five years.
• Non-sales roles may receive an annual performance-based bonus.
• Commitment to diversity, equity, inclusion, equal opportunity, and reasonable workplace accommodations.