Renewals Manager EMEA

Location: Remote Ireland

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Manage an assigned portfolio of customer renewals, track key dates, and drive renewals to on-time closure.
• Hold consultative customer conversations to understand product usage, future plans, unmet needs, and potential expansion through additional seats, tiers, or modules.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• Analyze usage trends, contract terms, pricing, and moderately complex renewal situations; escalate unusual issues and help mitigate identified risks.
• Explain renewal terms and issues to customers and internal stakeholders while collaborating with Sales, Customer Success, Finance, and peers.
• Maintain accurate CRM and renewals-system records, support forecasting and reporting, and prioritize tasks with guidance from senior team members.

Requirements

• Ability to execute basic renewal processes independently and exposure to advanced scenarios such as multi-year deals, upsell-attached renewals, or non-standard terms.
• Strong attention to detail and organizational skills, with the ability to manage many renewals simultaneously.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while appropriately flagging exceptions.
• Growth mindset, ownership, proactive learning, and willingness to take action without waiting for direction.
• Collaborative mindset and openness to feedback and coaching from senior teammates and the manager.
• Ability to travel for trainings, team offsites, customer meetings, and similar events.
• Developing understanding of hirify.global's way of working, values, and high-performance culture, plus awareness of hirify.global's remote work best practices.

Culture & Benefits

• All roles are remote, with an all-remote and asynchronous working environment.
• Flexible paid time off, parental leave, and benefits supporting health, finances, and well-being.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund, team member resource groups, and home office support.
• Collaborative work across Sales, Customer Success, Finance, Legal, and regional renewals teams.