Customer Success Renewals Representative, Commercial

Location: Tokyo, Japan; hybrid

Company

hirify.global develops data resilience and security solutions that help organizations protect their data and AI environments.

What you will do

• Manage the end-to-end renewal process for subscription and maintenance contracts across a commercial customer portfolio.
• Build and maintain a high-volume renewal pipeline, engaging customers up to six months before contract expiration.
• Analyze pipeline data, forecast renewal performance, identify risks, and develop renewal close plans.
• Drive retention and recurring revenue growth through renewal uplifts, license upgrades, expansions, cross-selling, and reactivation of lapsed support contracts.
• Build relationships with customers and channel partners while negotiating renewal offers and commercial terms.
• Collaborate with Sales, Customer Success, Sales Engineering, Deal Desk, Legal, and partners to resolve complex renewal challenges.

Requirements

• At least 3 years of experience in sales, account management, renewals, customer success, or a related commercial role.
• Proven success in achieving sales targets, renewal quotas, or performance KPIs.
• Strong commercial, customer engagement, communication, negotiation, and problem-solving skills.
• Excellent analytical skills, including proficiency in Excel and the ability to interpret data and identify trends.
• Experience managing customer portfolios in a high-volume, target-driven environment and using CRM systems for pipeline management and forecasting.
• Proactive, resilient, and self-motivated approach with willingness to conduct outbound calls and follow up consistently.

Nice to have

• Understanding of IT solutions, software subscriptions, licensing, or technology products.

Culture & Benefits

• Paid annual leave plus four additional hirify.globale Days for self-care.
• 24 paid volunteer hours annually through hirify.global Cares.
• Flexible Spending Allowance for medical, dental, vision, wellness, fitness, and technology expenses.
• Learning and development through LinkedIn Learning, O'Reilly, mentoring, workshops, and Global Day of Learning events.