Mgr. Customer Renewals

Location: Remote within the United States

Salary: $83,500–$119,050 annual base pay, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform that uses workforce insights and AI to help organizations improve productivity, trust, and talent management.

What you will do

• Lead Renewal Managers responsible for approximately $125 million–$400 million in annual contract revenue across about 2,000 customer renewals.
• Own renewal outcomes, including renewal rate, linearity, multi-year attach, and uplift targets.
• Coach and develop Renewal Managers through one-on-ones, feedback, skill development, performance expectations, and talent planning.
• Establish operating standards, weekly forecast reviews, monthly business reviews, and performance rhythms.
• Partner with Sales and Customer Success leaders to improve renewal strategies, handoffs, and collaboration.
• Track renewal risks, resolve customer escalations, analyze performance data, and communicate results and obstacles to leadership.

Requirements

• Must be based in the United States; the role is remote.
• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years managing individual contributors or leading a team of 8 or more.
• Proven record of achieving or exceeding individual quotas and/or team targets.
• Strong knowledge of renewals, churn, customer lifecycle, forecasting, and deal-closing practices.
• Strong coaching, people leadership, communication, analytical, and cross-functional collaboration skills.

Nice to have

• Bachelor’s degree.
• Ability to identify trends and diagnose root causes from performance data.
• Customer-focused approach, strong work ethic, and willingness to take timely action.

Culture & Benefits

• Remote work with a focus on flexibility and collaborative execution.
• Benefits and rewards are provided as part of the employment package.
• Potential performance-based bonus and restricted stock unit awards.
• People-first environment focused on learning, development, accountability, and recognition.