Enterprise Customer Success Manager (SaaS)

Location: Remote in the United Kingdom; the role is currently recruiting only in the UK. The listed office location is London, United Kingdom.

Company

hirify.global is a software company whose DX business provides a SaaS platform that helps engineering leaders improve team productivity and developer experience.

What you will do

• Manage the full lifecycle of a portfolio of enterprise customers, from implementation and rollout through renewal.
• Drive product utilization, business alignment, use-case development, and measurable customer outcomes.
• Coordinate ProServ, Sales, Support, and Solutions Engineering teams supporting each account.
• Create customer success plans, track account metrics, forecast renewals, and address renewal risks.
• Lead executive and CxO discussions and position DX as a strategic driver of customer business goals.
• Identify expansion opportunities and collaborate across the business to support customer success.

Requirements

• Experience in enterprise customer success management, technical account management, management consulting, or account direction.
• Ability to learn and communicate about technical products and topics quickly.
• Strong ownership, attention to detail, process discipline, and ability to meet deadlines under pressure.
• Ability to challenge, advise, redirect teams, and manage customer expectations.
• Excellent presentation, written and verbal communication, relationship-building, influencing, and negotiation skills.
• Ability to work remotely from the United Kingdom.

Nice to have

• Startup experience.
• Experience working with technical audiences such as Platform Engineering, VP Engineering, CTO, or CIO stakeholders.

Culture & Benefits

• Flexible choice of working from home, from an office, or through a combination of both.
• Health and wellbeing resources.
• Paid volunteer days and community support.
• Eligibility for commissions and equity.
• Support with workplace accommodations or adjustments during the recruitment process.