Account Manager, Financial Services

Location: Singapore, Central, Singapore

Company

AlphaSense provides an AI-powered SaaS platform for market intelligence and workflow orchestration, combining domain-specific AI with business and financial content for enterprise customers.

What you will do

• Manage and grow relationships across a portfolio of financial services customers, including hedge funds, asset managers, investment banks, and private equity firms.
• Maximize retention, identify revenue at risk, forecast retention rates, and support renewal discussions.
• Drive adoption of AlphaSense solutions across existing client business units and identify expansion opportunities with Account Executives.
• Understand client structures, stakeholders, projects, and performance metrics to support communication, white-space identification, and account growth.
• Conduct business reviews, user onboarding, training initiatives, proactive outreach, floor walks, and lunch-and-learns.
• Collect client value stories and product feedback and share insights with product, marketing, and sales teams.

Requirements

• Business proficiency in Chinese/Mandarin and English is required to serve clients in the Chinese/Mandarin-speaking market.
• Demonstrated success developing and managing relationships within Fortune 1000 clients and/or financial services companies.
• Strong internal and external relationship-management skills, business acumen, and commitment to effective processes and tactics.
• Ability to learn and adapt quickly, with intellectual curiosity and an energetic, creative approach.
• Understanding of client engagement best practices in a SaaS environment.
• Exceptional oral, written, and presentation skills, including the ability to communicate with stakeholders from analysts to C-level executives and explain complex issues simply.
• Demonstrated grit, work ethic, initiative, enthusiasm, and commitment to delivering results.

Nice to have

• Exposure to AI and/or research-based products.

Culture & Benefits

• Consultative customer-success environment focused on solving client challenges through the product.
• Close collaboration with account executives, product, marketing, and sales teams.
• Work environment committed to equal opportunity, respect, inclusion, and reasonable accommodation for qualified employees with protected disabilities.