Customer Care Specialist (Swedish Market)

Location: Barcelona, Spain; hybrid work with 2 days of home office per week and up to 4 additional weeks of fully remote work during summer and December.

Company

hirify.global is a European restaurant booking platform connecting diners with restaurants across 11 countries and is part of Tripadvisor Group.

What you will do

• Answer incoming customer requests by phone, email, and chat.
• Assist customers with questions about the electronic reservation book, website, and app.
• Understand individual customer needs and provide suitable answers or solutions.

Requirements

• Based in Barcelona.
• Swedish at C2 / mastered level.
• Fluent English.
• Open-minded approach and strong communication skills.
• Customer-oriented mindset focused on creating unique and satisfactory experiences.
• Knowledge of CRM tools.
• Experience in a customer support environment.

Culture & Benefits

• Permanent contract and competitive fixed salary with a bonus.
• Flexible working environment with 2 home-office days per week and additional summer and December flexibility.
• Lunch vouchers, lifestyle benefits, continuous learning and development programs, and free Calm app access.
• Health insurance fully covered by the company, plus life and disability insurance.
• Paid parental and caregiver leave, including 12 weeks fully paid, and work-life balance support.
• Inclusive multicultural environment, team-building events, and office dining and leisure facilities.