Customer Care Specialist (Hospitality)

Location: Barcelona, Spain. On-site.

Company

Hospitality technology company providing a platform that helps independent hoteliers and property owners run their businesses.

What you will do

• Provide timely, high-quality support to French-market customers through chat, phone, and email.
• Guide customers through the platform and build their product knowledge and self-sufficiency.
• Diagnose and resolve technical issues, escalating complex cases to Product and Engineering when needed.
• Build customer relationships that support satisfaction, loyalty, and long-term retention.
• Monitor feedback, identify recurring issues, and suggest improvements to support processes.
• Collaborate with Product, Engineering, and Customer Success and stay current on product updates.

Requirements

• Native French speaker with strong written and verbal English.
• At least one year of experience in a customer-facing role, including chat, phone, or email support.
• Strong customer orientation and the ability to adapt communication to different customer profiles and situations.
• Structured problem-solving skills, creativity when needed, and calmness under pressure.
• Empathy, active listening, organisation, and proactive case management.
• Ability to work autonomously while collaborating effectively across teams.

Nice to have

• Fluent Spanish.

Culture & Benefits

• Competitive salary with performance-based incentives and stock options with progressive vesting.
• Comprehensive health insurance.
• 25 days of holidays from the first day, increasing to 28 after one year and 30 after two years.
• €10 per office day for lunch through a virtual canteen, plus flexible benefits for meals, childcare, transportation, and training.
• On-demand salary access, book reimbursement, and access to a shared team library.
• International team representing more than 35 nationalities.