Customer Support Specialist (English & Spanish)

Location: Fully remote; work from anywhere you want. EU timezone alignment required, with flexibility for day, evening, and night shifts and weekend work.

Company

hirify.global provides white-label casino, sportsbook, and B2B aggregation solutions with access to more than 30,000 games, sports events, and payment options.

What you will do

• Answer incoming customer requests through live chat.
• Identify customer needs and explain specific product features.
• Analyze and report product malfunctions.
• Follow up to ensure basic technical and product-related issues are resolved.
• Gather customer feedback and share it with Product, Sales, and Marketing teams.

Requirements

• Proficient English and Spanish required.
• Previous experience in customer support.
• Excellent communication, teamwork, organizational, and PC skills.
• High attention to detail and ability to multitask.
• Flexibility to work day, evening, and night shifts, including weekends.

Nice to have

• Experience in sports betting or the gambling industry.
• Ability to solve tasks quickly and efficiently.
• Independence, responsibility, initiative, and a systematic approach to complex problems.

Culture & Benefits

• Fully remote work from anywhere.
• 28 paid days off per year.
• Seniority leave.
• Career development and professional growth opportunities.
• International team working across the world.

Hiring process

• Online assessment.
• Introductory call and hiring manager round.
• Candidate reference check followed by an offer letter.