Customer Care Specialist (Swedish Market)

Location: Barcelona, Spain; based in Barcelona, with 2 days of home office per week and up to 4 additional weeks of fully remote flexibility during summer and December.

Company

hirify.global's TheFork is a European restaurant booking platform connecting diners with restaurants across 11 countries and is part of the hirify.global Group.

What you will do

• Answer incoming customer requests by phone, email, and chat.
• Help customers with questions about the electronic reservation book, website, and app.
• Understand individual customer needs and provide the most suitable answer or solution.

Requirements

• Be based in Barcelona.
• Swedish at C2 / mastered level.
• Fluency in English.
• Open-minded personality and strong communication skills.
• Customer-focused approach with a commitment to creating a unique and satisfactory experience.
• Knowledge of CRM tools.
• Experience in a customer support environment.

Culture & Benefits

• Permanent contract and competitive fixed salary with a bonus.
• Flexible hybrid environment with home-office options and additional summer and December flexibility.
• Lunch vouchers, lifestyle benefits, fully covered health insurance, and life and disability insurance.
• Continuous learning and development programs, free Calm app access, and work-life balance support.
• Dedicated parental and caregiver leave, including 12 weeks fully paid.
• Inclusive, multicultural environment with international teams across 10 European offices, team-building events, and office dining and leisure facilities.