Scheduling Success Coordinator (French Speaker)

Location: Barcelona, Spain

Company

hirify.global is a global company providing scientific instruments and related services to customers.

What you will do

• Lead scheduling for field service activities within an assigned geography and manage strategic planning for onsite events.
• Schedule and optimize Field Service Engineers and Alternate Service Partners for instrument installation, repair, and maintenance.
• Own confirmation of onsite service orders and ensure customer response-time commitments are met.
• Select cost-effective service resources, maintain availability records, and proactively resolve resource shortages.
• Coordinate with customers, leadership, and internal departments to manage escalations and improve customer satisfaction.
• Maintain the planning board and drive continuous improvements in productivity, cost efficiency, and service quality.

Requirements

• Academic degree with a technology or engineering background, or equivalent experience in a similar role.
• Experience in customer service and/or project management.
• Strong planning, organizational, negotiation, persuasion, and problem-solving skills.
• Ability to work autonomously in a dynamic environment and collaborate effectively with multiple stakeholders.
• Fluent French and English required.
• High attention to detail and a customer-focused, proactive approach.

Culture & Benefits

• Full-time daytime schedule with occasional travel.
• Benefits may include stock purchase plan, life insurance, pension, healthcare, employee assistance, holidays, and company activities.
• Opportunities for professional growth and skills development.
• Work environment focused on integrity, quality, information, trust, and collaboration.
• Support for work-life balance.