Partner Support Associate (AI)

Location: Remote in Poland or Spain

Company

hirify.global develops enterprise content services and Content Innovation Cloud solutions that use AI and automation to help organizations manage information and improve business operations.

What you will do

• Act as the first point of contact and partner program subject matter expert for onboarding, portal access, deal registration, program requirements and benefits, certification, enablement, and policy inquiries.
• Triage complex requests, route them with complete context, set expectations, retain ownership through resolution, and record partner interactions in Salesforce or Partner Central.
• Build, configure, test, launch, and maintain AI agents for partners and partner-facing teams; maintain knowledge sources, monitor answer quality and adoption, and recommend new use cases.
• Create and maintain FAQs, how-to guides, short videos, knowledge articles, templates, and internal support documentation in Partner Central and Highspot.
• Track case volume, categories, response times, and outcomes; maintain dashboards and recommend process, content, or system improvements based on support data and partner feedback.
• Support data quality, onboarding checklists, compliance tracking, partner communications, and program launch readiness across Salesforce and Partner Central.

Requirements

• Bachelor’s degree in business, information systems, data analytics, communications, or a related field, or equivalent practical experience.
• Strong written and verbal English communication skills at a minimum C1 level.
• Service-oriented approach, sound judgment, excellent attention to detail, and the ability to organize steady work volumes and explain processes clearly.
• Hands-on experience building or testing AI agents, chatbots, or assistants, including prompt design, knowledge sources, and answer quality evaluation.
• Comfort with Excel and basic reporting, including supporting data quality and operational dashboards.
• Ability to collaborate across functions without direct authority and communicate clearly with partners across regions and cultures.
• Proactive, self-starting approach with ownership of tasks, competing priorities, and issues through resolution.

Nice to have

• Previous relevant experience, including internships.
• Experience with low-code forms or workflow tools, CRM or case-management systems such as Salesforce, partner ecosystems, channel programs, or B2B software environments.
• Experience with Power BI or a similar data visualization and reporting tool.
• Proficiency in an additional language, ideally Spanish, to support regional partner coverage across EMEA.

Culture & Benefits

• Fully remote work with flexible working hours.
• Employee Assistance Program and health and wellbeing support.
• Learning Management System and Lifestyle Spending Account.
• Eyeglasses reimbursement and country-specific benefits based on local market practices and regulations.
• Career development resources, wellbeing programs, innovation practices, and an inclusive workplace.