Head of Insights (Fintech)

Location: City of London, United Kingdom; hybrid working with three days in the office.

Company

FTSE 100 fintech operating across five continents, serving more than 1.4 million customers and handling billions of dollars in transactions.

What you will do

• Represent the customer perspective on the Marketing & Growth Leadership Team and contribute insight to strategy, campaign prioritisation, and commercial decisions.
• Own the Insights roadmap and partner with Product, Commercial, Operations, Performance, Brand, PR, and Content leadership.
• Translate ambiguous business questions and complex data into clear insight agendas, strategic narratives, and actionable recommendations.
• Design and execute robust quantitative and qualitative primary research to understand customer motivations, behaviours, and unmet needs.
• Analyse behavioural, market, competitive, and marketing-performance data; develop strategic briefings and scalable reporting frameworks.
• Define the future Insights function, develop senior practitioners, build self-service tools, and manage external research vendors and platforms such as Qualtrics.

Requirements

• Experience leading insight strategy at senior stakeholder or leadership-team level.
• Strong analytical skills and hands-on experience with data analytics software such as SPSS, Python, or Askia.
• Demonstrable experience designing and running quantitative and qualitative primary research programmes using platforms such as Qualtrics.
• Proven ability to synthesise quantitative, qualitative, and competitive data into cohesive, actionable strategic insight.
• Ability to build trusted relationships and influence stakeholders across functions and levels of seniority.
• Experience partnering across Marketing, Product, and Operations to embed insight into decisions beyond marketing.
• Commercial mindset and genuine curiosity about consumer behaviour and performance across multiple markets.
• Experience integrating AI into workflows or interest in learning how to do so.

Nice to have

• Experience in fintech, financial services, or another regulated, performance-driven sector.
• Experience working both agency-side and in an in-house insight team.
• Experience building or evolving an insight capability from the ground up, including introducing new tools, processes, or frameworks.
• Knowledge of data privacy regulations such as GDPR and their implications for research and analytics.

Culture & Benefits

• Hybrid work with three days in the office.
• Additional time off, mentorships, volunteering opportunities, and access to networks, committees, awards, sports, and social clubs.
• A high-performance environment combining a start-up mindset with the resources and scale of a FTSE 100 business.