Collections Associate Ireland & UK

Location: Barcelona, Spain. Hybrid work model with the possibility to work from home 3 days per week.

Company

hirify.global is an industrial gases company focused on innovation, operational excellence, safety, environmental stewardship, and solutions for customers across multiple industries.

What you will do

• Collect outstanding customer balances in line with the Credit & Collections Escalation Policy.
• Respond to customer calls and emails, identify complaints, and escalate issues appropriately.
• Make outbound collection calls and manage an action-oriented customer portfolio.
• Coordinate with Customer Services, Sales Representatives, customers, and the Credit & Collections Team Lead on disputes, payment issues, credit holds, and other credit-related matters.
• Provide backup support to fellow collector associates and maintain accurate customer interaction and account records.

Requirements

• Fluency in English, both written and spoken.
• Good understanding of customer accounts and end-to-end business processes.
• Basic accounting knowledge, particularly in customer accounting.
• Proficiency in Microsoft Office applications.

Nice to have

• Experience handling inbound and outbound calls, preferably in a Credit & Collections environment.
• Strong negotiation skills and experience engaging customers and internal stakeholders on collections, dispute resolution, account reconciliation, and charges or payments.
• Experience with SAP.

Culture & Benefits

• Permanent employment contract with a hybrid work model and economic support for remote work.
• Medical insurance, life insurance, pension plan, and private health insurance options for family members.
• Flexible compensation options including a restaurant card, nursery vouchers, and transport card.
• 23 vacation days plus additional work-adjustment days, flexible hours, and professional development opportunities.
• Access to a training platform, special discounts, and an office parking space.