Sales Support Coordinator (Payments)

Location: Hybrid role in Cincinnati, Ohio, United States.

Company

hirify.global operates in the payments industry and provides services supporting global commerce.

What you will do

• Respond to banking inquiries from internal teams and external customers.
• Review and resolve issues to support smooth operations and a positive customer experience.
• Pull and analyze daily reports while maintaining organized and up-to-date records.
• Partner with Account Specialists and internal customer service teams to identify and resolve inquiries.
• Prepare reports and documentation for auditors and leadership.
• Create process documentation and contribute to special projects and continuous improvement initiatives.

Requirements

• Comfort with basic office tools and willingness to learn new systems and technology.
• Strong attention to detail and accurate data entry skills.
• Friendly, responsive customer service approach focused on helping others.
• Ability to work in a fast-paced, deadline-driven environment and manage multiple tasks while adjusting priorities.
• Strong organization and ability to track tasks through completion.
• Ability to handle sensitive information responsibly and carefully.
• Clear and professional verbal and written communication.
• Ability to work collaboratively and build positive relationships with coworkers and customers.

Nice to have

• Excellent Excel experience.

Culture & Benefits

• Inclusive, global teams with opportunities to learn and grow.
• Collaborative culture focused on client thinking, ownership, innovation, and teamwork.
• Equal opportunity employment and reasonable accommodations during hiring and employment.
• U.S.-based employees receiving a conditional offer must undergo a drug test.