Sales Development Representative (Taiwan), SME & Growth

Location: Singapore; hybrid role focused on the Taiwan market.

Company

Airwallex is an AI-native financial operating system providing global payments and financial infrastructure for businesses.

What you will do

• Prospect, engage, and qualify Taiwan-based SME customers through calls, email, social media, chat, and other outreach channels.
• Identify customer needs, communicate the value proposition, and move qualified prospects toward product demonstrations or sales conversations.
• Manage lead follow-up, CRM hygiene, activity tracking, and pipeline reporting.
• Support a portfolio of Taiwan SME customers by building relationships and helping them adopt relevant Airwallex products.
• Identify activation, retention, cross-sell, and upsell opportunities using customer conversations, product usage signals, and market insights.
• Resolve customer blockers, flag at-risk accounts, collaborate with internal teams, and share feedback to improve outreach, adoption, and team processes.

Requirements

• Strong motivation, self-starting ability, resilience, adaptability, and comfort working in a fast-paced, high-growth environment.
• Strong communication and relationship-building skills, with the ability to build trust and collaborate with customers and internal stakeholders.
• Commercial mindset with the ability to identify customer needs, qualify opportunities, support revenue growth, and achieve KPIs.
• Process-driven approach and interest in developing, documenting, and following scalable ways of working.
• Strong verbal and written communication skills in English and Mandarin to support customers in Taiwan.
• Comfort using software tools and CRM systems to manage customer activity, track pipeline, and prioritize opportunities.
• Strong interest in technology, fintech, payments, financial services, or helping SMEs grow globally.

Nice to have

• Experience in an SDR, BDR, customer success, account management, or hybrid commercial role.
• Experience in start-up, fintech, e-commerce, travel, mobile gaming, software, or other digitally native business environments.
• Familiarity with CRM tools and a data-driven approach to managing leads, customer portfolios, and commercial priorities.
• Experience supporting onboarding, activation, product adoption, retention, cross-sell, or upsell activities.
• Track record of top performance in a sales, customer success, or customer-facing role.
• Understanding of Taiwan SMEs, cross-border commerce, international payments, or digital business models.

Culture & Benefits

• Hybrid work environment in Singapore.
• Fast-paced, high-growth environment focused on testing, learning, and continuous improvement.
• Collaborative team working closely with SME customers and internal stakeholders.
• Opportunity to support global commerce, cross-border payments, and SME growth.