Senior Consultant, Sales & Service (Banking)

Location: On-site full-time in Winnipeg, MB, at 1 Lombard Place, 6th Floor. Candidates must be legally eligible to work at the specified location and may need a valid work or study permit.

Company

CIBC is a relationship-oriented bank focused on delivering strong client experiences through service, advisory practices, and meaningful client relationships.

What you will do

• Provide consultation, coaching, and guidance to frontline leaders and teams on client service processes, standards, and best practices.
• Support implementation and ongoing sustainment of the advisory planning model by reinforcing expectations and helping teams adopt effective routines and behaviours.
• Analyze service trends, team performance indicators, and client experience opportunities, then recommend practical actions to senior management.
• Deliver guidance, support, and training on contact strategies and client relationship planning tools.
• Partner with leadership and business teams on departmental planning, process milestones, and service initiatives.
• Build cross-team relationships, connect people and resources, remove barriers, and drive alignment.

Requirements

• Experience in client service coaching, advisory practice support, service process implementation, and stakeholder management.
• Experience developing and implementing strategic team goals, coaching employees, and supporting successful team performance.
• Ability to investigate complex problems, interpret information, and communicate detailed findings meaningfully.
• Strong relationship-building, influencing, collaboration, leadership, and accountability skills.
• Degree or diploma in business, finance, commerce, or a related field.
• Commitment to trust, teamwork, accountability, respect, and authenticity.
• Legal eligibility to work at the specified location; a valid work or study permit may be required where applicable.

Nice to have

• Experience in wealth management, private banking, or a client relationship-focused financial services environment.

Culture & Benefits

• Competitive salary, incentive pay, banking benefits, and a benefits program subject to plan terms and conditions.
• Defined benefit pension plan and employee share purchase plan, subject to plan terms and conditions.
• Vacation offering, wellbeing support, and a social, points-based recognition program.
• Access to collaborative workspaces, technological tools, and opportunities to create client-focused solutions.
• Purpose Day, a paid day off dedicated to personal growth and development.
• Inclusive and accessible candidate and employee experience.

Hiring process

• An attribute-based assessment and other skills tests may be required, including simulations, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.