Organizational Design Consultant (AI)

Location: Remote, Toronto, Canada

Company

hirify.global is a global IT services and consulting company supporting digital transformation for large enterprises and startups across more than 25 countries.

What you will do

• Assess organizational structures, roles, responsibilities, capacity, and knowledge-management practices across relevant business lines.
• Identify gaps in knowledge-management capabilities, ownership, resources, and processes affecting AI-enabled customer-service solutions.
• Develop RACI matrices covering content creation, review, approval, publication, maintenance, and retirement.
• Evaluate centralized, federated, and hybrid knowledge-management operating models and recommend suitable options.
• Define role profiles, competencies, and resourcing requirements for content ownership, taxonomy management, virtual-agent optimization, and AI-response quality monitoring.
• Recommend transition plans covering change management, training, communication, organizational risks, and governance alignment in collaboration with the Senior PS Consultant.

Requirements

• 8+ years of experience in technology consulting and designing complex technology-enabled solutions.
• Experience translating business requirements into practical solution approaches and recommendations for AI-enabled or other complex enterprise solutions.
• Experience with contact-center and customer-experience platforms; Genesys Cloud experience is preferred.
• Experience defining roles and responsibilities for AI-enabled services, including virtual-agent optimization, content quality, and continuous improvement.
• Experience developing organizational-design deliverables, including RACI matrices, target operating models, role profiles, and transition plans.
• Experience assessing operating models across multiple business units with shared responsibilities and complex ownership structures.
• Strong stakeholder-management skills, including engagement with director-level and executive stakeholders.
• Eligibility to obtain and maintain a Government of Canada security clearance.

Nice to have

• Experience designing operating models for knowledge management, content management, and digital-service functions.
• Formal change-management certification such as Prosci or CCMP, or an organizational-development qualification.
• Bilingual English/French proficiency.

Culture & Benefits

• Culture focused on relentless performance, with a stated 99% project success rate.
• Competitive compensation and benefits, including health insurance and language courses.
• Professional development through certification programs, mentorship, talent investment, and internal mobility opportunities.
• Collaboration on impactful projects for global clients in a multicultural and inclusive environment.
• Regular team-building events and sustainability initiatives focused on education, community empowerment, fair operating practices, environmental sustainability, and gender equality.