Strategic Account Manager (AI)

Location: Riyadh, Riyadh Province, Saudi Arabia; on-site.

Company

hirify.global is an AI-native customer experience platform serving more than 5,000 enterprises across MENA, with products focused on conversational AI and sovereign, agentic AI.

What you will do

• Own and grow a portfolio of strategic enterprise accounts across government, financial services, telecommunications, and other regulated industries.
• Develop and execute account plans, drive retention and ARR growth, and identify cross-sell and upsell opportunities.
• Lead contract renewals, commercial negotiations, executive business reviews, and account governance meetings.
• Build trusted relationships with C-level, business, and technical stakeholders as the primary point of contact for strategic customers.
• Monitor customer health, adoption, satisfaction, and business outcomes; manage escalations and coordinate resolutions across internal teams.
• Maintain forecasts, quarterly account reviews, CRM data, and opportunity tracking while coordinating with Sales, Product, Customer Success, Delivery, Finance, and Legal.

Requirements

• Bachelor's degree in Business, Engineering, Technology, or a related field.
• 5+ years of experience in Enterprise Account Management, Strategic Accounts, Customer Success, or Enterprise Sales.
• Experience managing large enterprise or government accounts.
• Proven track record of achieving revenue growth and retention targets.
• Strong commercial, negotiation, and executive presentation skills.
• Experience in SaaS, CPaaS, CX, AI, telecommunications, or technology industries.
• Strong CRM discipline using HubSpot, Salesforce, or an equivalent platform.
• Fluency in Arabic and English.
• Minimum AI proficiency level L2-L3, with the ability to apply AI tools to account growth and strategic sales activities.

Nice to have

• Experience in the GCC market.
• Experience with government, BFSI, or telecom customers.
• Knowledge of AI, customer engagement, messaging, voice, or digital transformation solutions.
• Familiarity with ChatGPT, Microsoft Copilot, Claude, or Gemini.

Culture & Benefits

• Creative, collaborative, and inclusive work environment with an emphasis on ownership, innovation, accountability, and knowledge sharing.
• Competitive salary and bonus.
• GOSI costs paid on behalf of employees and a hirify.global share scheme.
• Thirty holiday days after the first anniversary, birthday leave, and paid leave for new parents.
• Up to five weeks per year working from anywhere in the world as a benefit.