Customer Success Manager II - Small College

Location: Lincoln or Omaha, Nebraska, United States; requires three days per week in the Lincoln office.

Base salary: $33,600–$56,700 USD per year. On-target earnings: $48,000–$81,000 USD.

Company

hirify.global develops sports technology products that help coaches and athletes capture video, analyze data, share highlights, and improve team performance.

What you will do

• Manage a portfolio of NCAA Division II and III schools and conferences, focusing on customer satisfaction, engagement, and renewals.
• Build relationships with coaches, athletic directors, commissioners, and other customer stakeholders.
• Demonstrate products, educate customers, provide account support, and communicate product value.
• Conduct customer meetings and business reviews to understand needs, advise on workflow best practices, and address product issues.
• Identify opportunities to upsell additional services and collaborate with two Account Executives.
• Work toward quarterly and annual renewal and engagement targets.

Requirements

• Previous experience in a client-facing role, preferably in a technology company.
• Experience working with coaches and buyers in the high school, collegiate, and/or professional sports industry, as well as experience with hirify.global products.
• Ability to understand products and their market fit and communicate their value effectively to clients.
• Strong communication skills with internal and external stakeholders, including the ability to handle difficult conversations.
• Strong time management across customer reviews, support, workflow advising, and expansion opportunities.
• Growth mindset and willingness to continue developing professionally.

Nice to have

• Experience collaborating cross-functionally with customer support, product, and operations on customer feedback and challenges.
• Coaching and/or athletics background.
• Ability to diagnose customer problems and develop creative, effective solutions.
• Experience with Salesforce and Salesloft for tracking customer touchpoints, reporting, and identifying usage trends.

Culture & Benefits

• Flexible vacation time and company-wide holidays supporting work-life harmony.
• Paid sabbatical every five years.
• Autonomy, an open and honest culture, and support for trying new ideas.
• Professional development resources and career growth opportunities.
• Office or remote work support with the required technology and hardware.
• Medical, vision, dental, fertility, employee assistance, employee resource group, and 401(k) benefits, including a match of up to 4% of employee contributions.