Sr. Technical Support Specialist

Location: Provo, Utah, USA 84606

Salary: $76,400–$114,600 per year

Company

hirify.global provides information management software and services for organizations undergoing digital transformation.

What you will do

• Own customer and partner support cases received by email or phone and drive them through resolution within defined SLAs.
• Diagnose and resolve issues across operating systems, applications, networks, hardware, hypervisors, and cloud environments.
• Manage multiple cases while maintaining customer satisfaction and providing timely progress updates.
• Document case information and activities accurately for customers and account managers.
• Collaborate with Tier 3 and Operations on technical escalations, bugs, and feature requests.
• Work closely with the support team and apply sound judgment to complex customer issues.

Requirements

• Experience with Active Directory, Windows Servers, Linux Servers, system administration, and network storage.
• Knowledge of Hyper-V, VMware, LAN/WAN, DNS, DHCP, TCP/IP, SQL management, Microsoft Clusters, and AWS or Azure.
• Ideally, 3–5 years of Windows Server experience.
• Strong written and spoken English communication skills.
• Excellent customer service, case management, decision-making, and problem-solving skills.
• Microsoft or Linux qualifications are relevant to the role.

Culture & Benefits

• Work within a global support organization focused on collaboration and innovation.
• Benefits support physical, emotional, and financial wellbeing.
• Vacation entitlement and paid time off are provided.
• Eligible roles may include variable or commission compensation and bonuses.
• A respectful and inclusive workplace supports employees from diverse backgrounds.