System Support Engineer (Robotics)

Location: USA, Andover, Massachusetts; hybrid schedule with two days per week onsite at the Wilmington headquarters and two days remote. Up to 10% travel to customer locations may be required.

Salary: $82,000–$113,300 base pay annually, plus medical, dental, vision, disability, 401(k), PTO, and other benefits.

Company

hirify.global develops AI-powered robotic and software platforms for high-density warehouse automation and supply-chain operations.

What you will do

• Monitor automation systems and respond to alerts within a 24/7 Network Operations Center supporting global installations.
• Provide technical escalation support for live-site operations, including incident triage, mitigation, escalation coordination, and stakeholder communication.
• Partner with Software, Hardware, Systems, Controls, Operations, and Engineering teams to diagnose production-impacting issues.
• Document incidents, resolutions, root causes, corrective actions, runbooks, dashboards, reports, and training materials.
• Identify recurring issues, analyze incident data, and support system, software, and network updates to improve reliability and uptime.
• Create scripts, tools, and workflow improvements that streamline troubleshooting, incident response, reporting, and support operations.

Requirements

• Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
• At least 2 years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
• Experience with production-system support, incident response, escalation management, root cause analysis, and operational documentation.
• Familiarity with automation and control systems, including PLCs, VFDs, motion control, or servo tuning; hands-on electrical and mechanical troubleshooting experience is required.
• Proficiency with Linux/Unix environments and scripting languages such as Python, plus experience with monitoring platforms, dashboards, or reporting tools.
• Ability to work a hybrid schedule with two days per week onsite at the Wilmington headquarters and participate in a 10x7 support model and on-call rotation.

Nice to have

• Allen-Bradley ControlLogix experience.
• Experience with Tableau, Power BI, databases, data warehouses, or knowledge-based systems.
• Experience in robotics, warehouse automation, or material-handling systems.

Culture & Benefits

• Work with cross-functional teams building next-generation warehouse automation systems.
• Participate in a centralized NOC supporting automation and robotics across 19 global installations.
• Medical, dental, vision, disability, 401(k), PTO, and other benefits.
• Travel expenses are reimbursed bi-weekly after personal payment by company credit card.
• Valid driver’s license and ability to travel by car or air to customer locations are required.