Technical Support Engineer (Overnight)

Location: Remote, associated with Dallas, Texas, United States; consistent overnight availability and possible weekend rotation required.

Company

hirify.global provides enterprise data center, cloud, managed services, and interconnection solutions.

What you will do

• Serve as the primary overnight contact for customer incidents, monitoring alarms and production systems across multiple data centers.
• Troubleshoot Windows, Linux, cloud, application, network, and VMware vSphere environments, escalating complex issues to Tier 2 and on-call teams.
• Execute approved Windows and Linux patch cycles using WSUS, SCCM, or equivalent tools, then validate results and document compliance.
• Perform scheduled maintenance including server reboots, firmware updates, storage provisioning, DNS changes, and physical or virtual server provisioning.
• Support backups and restore testing with Veeam, Commvault, or equivalent platforms.
• Complete customer communications, ticket updates, maintenance records, and shift handoff documentation.

Requirements

• Full-time overnight availability, including possible weekend coverage in a rotating schedule.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3+ years of IT experience and 2+ years supporting Windows and/or Linux platforms.
• 2+ years of experience with VMware vSphere and vCenter administration.
• Experience with Active Directory, network troubleshooting, routers, switches, firewalls, load balancers, and TCP/IP administration.
• Experience with patch management, enterprise change procedures, monitoring tools, and Microsoft server technologies.

Nice to have

• Experience with Veeam or Commvault backup platforms.
• Scripting with Python, PHP, or PowerShell for maintenance automation.
• Experience with Ansible.

Culture & Benefits

• Structured, process-driven environment with independent overnight work.
• Health, vision, and dental insurance.
• Short-term and long-term disability insurance plus life insurance.
• 401(k) with company match.
• Three weeks of paid time off and paid holidays.