Senior Desktop Support Technician (Job 1484)

Location: Bethesda, Maryland, United States; ability to travel between local locations is required.

Basic compensation: $78,860–$88,725 yearly salary.

Company

hirify.global delivers science, engineering, systems integration, and digital transformation solutions for federal health and national security programs, including biomedical and aging research initiatives.

What you will do

• Provide tier 2/3 help desk support for hardware, software, applications, and IT service requests.
• Support approximately 700 scientists and technicians using Windows, Macintosh, Linux, and Unix workstations.
• Configure new computers, install upgrades and software, and troubleshoot network, hardware, and application issues.
• Install and configure approved mobile devices while maintaining mobile device management compliance.
• Create, delete, and manage Active Directory accounts, restore user data, and perform general help desk duties.
• Collaborate with end users, system administrators, cybersecurity staff, third-party providers, and enterprise IT teams on service improvement.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field with at least 5 years of relevant experience, or a high school diploma with 7+ years of relevant experience.
• Knowledge of Windows and Macintosh operating systems, Linux and Unix workstations, network protocols, and cabling technologies.
• Experience with Active Directory, account management, endpoint support, ticketing systems, and IT service management processes.
• Strong troubleshooting, customer service, communication, prioritization, and multitasking skills.
• Valid state driver’s license and ability to travel between local locations.
• Must be able to obtain a Public Trust clearance.

Nice to have

• Apple Certified Support Professional, CompTIA Security+, CompTIA A+, JAMF Certified Associate, or Microsoft 365 Certified: Modern Desktop Administrator Associate certification.
• Experience in NIH, HHS, or other federal environments.
• Familiarity with ServiceNow or similar ITSM platforms, endpoint security tools, mobile devices, collaboration platforms, and IT asset management.

Culture & Benefits

• Mission-driven work supporting biomedical and aging research.
• Personal time off, medical, dental, vision, life, disability, and flexible spending benefits.
• 401(k) retirement plan with matching contributions.
• Training, e-learning, professional and technical certification preparation, and education assistance.
• Performance incentives and program-specific awards may be available.

Hiring process

• hirify.global maintains a fair and authentic interview process.
• Reasonable accommodation is available for qualified applicants and disabled Veterans.