Business Analysis Manager (Operational Excellence Manager)

Location: Hybrid in Chicago, Illinois, with attendance required 8 days per month; other listed locations include New York City, Clayton, Missouri, and Dallas. Up to 10% domestic travel annually. Candidates may be required to appear onsite for interviews.

Salary: $98,500–$172,700 USD annually, plus bonus eligibility.

Company

hirify.global provides the corporate environment for operational improvement work across Service and FCOE operations.

What you will do

• Assess workflows, identify inefficiencies, bottlenecks, risks, and improvement opportunities using Lean, Six Sigma, time-motion studies, workflow observations, and quantitative analysis.
• Create current-state and future-state process maps and develop reusable standards, playbooks, and toolkits using process visualization and workflow tools.
• Recommend and implement improvements that reduce operating expenses and defects, increase throughput, and improve cost-to-serve and operational performance.
• Build business cases with cost-benefit analyses, effort estimates, alternatives, risk assessments, and executive-ready recommendations.
• Lead cross-functional initiatives with Operations, Technology, Product, PMO, BPC, Reporting, Service Operations, and FCOE, tracking progress, risks, dependencies, escalations, and results.
• Lead change execution through communications, training documentation, SOP updates, adoption support, KPI monitoring, reporting, and stakeholder updates.

Requirements

• Bachelor’s degree or equivalent required. A Bachelor’s or Master’s degree in Business Administration, Operations Management, Industrial Engineering, Analytics, or a related field is preferred.
• 5+ years of experience in operational improvement, service delivery, fulfillment, business analysis, or process optimization.
• Hands-on experience with process mapping, workflow analysis, value stream mapping, and root-cause analysis.
• Proficiency with process, mapping, and visualization tools such as Visio, Lucid, Miro, and Smartsheet.
• Experience with continuous improvement methodologies including Lean, Six Sigma, and Kaizen; certification is a plus.
• Experience supporting digital transformation or automation initiatives; familiarity with AI-driven process improvements is preferred.
• Strong analytical, critical-thinking, communication, relationship-building, and stakeholder-influence skills, including the ability to translate data into insights and recommendations.
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Familiarity with Microsoft Office Suite, Smartsheet, JIRA, Power BI or equivalent reporting tools, enterprise systems, Excel, analytics tools, and workflow tools.
• Ability to develop business cases using business and financial acumen, balance strategic thinking with hands-on execution, lead cross-functional teams and senior leadership, and manage change, conflict, and dynamic environments.

Nice to have

• Lean or Six Sigma certification.
• Familiarity with AI-driven process improvements.

Culture & Benefits

• Hybrid work arrangement with 8 office days per month.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Bonus eligibility.

Hiring process

• Interviews include in-person participation and may require onsite attendance at a hirify.global office.
• AI tools, generated responses, virtual backgrounds, and third-party support are not permitted during interviews; violations may lead to disqualification.