Engagement Manager, Public Sector (AI)

Location: Miami, FL, with onsite work at the customer in the Omaha area 4 days per week; travel of at least 25% is required.

Salary: $138,400–$208,000 USD per year, plus potential equity and benefits.

Company

Scale AI develops reliable AI systems, high-quality data, and full-stack technologies for enterprises and government agencies, including U.S. national security customers.

What you will do

• Manage customer relationships from executive stakeholders through end users.
• Scope agentic workflow use cases with customers for implementation by the engineering team.
• Lead cross-functional project teams delivering AI/ML objectives.
• Identify customer needs and operator pain points to drive customer success.
• Oversee account onboarding and successful implementation.

Requirements

• Active TS/SCI security clearance.
• 5+ years of experience in stakeholder management or customer-facing delivery of enterprise-scale applications or solutions.
• Structured, analytics-driven problem-solving experience.
• Excellent verbal and written communication skills.
• Ability to work onsite with the customer in the Omaha area 4 days per week and travel at least 25% of the time.
• Technical degree in computer science, engineering, or a related field; proficiency in Python, SQL, or other programming languages.

Nice to have

• 10+ years of professional experience in customer-facing technical program management in industry or government.
• Experience at an API technology company or managing technical customers using an API.
• Domain expertise in modeling and simulation, joint planning processes, intelligence workflows, or a related field.

Culture & Benefits

• Mission-driven work supporting important government and national security decisions.
• Comprehensive health, dental, and vision coverage.
• Retirement benefits, learning and development stipend, and generous paid time off.
• Potential equity compensation and commuter stipend for eligible roles.